Comprehensive Return and Exchange Policy

1. General Conditions:

You may request a return or exchange within 14 days of receipt.
The product must be in its original condition (with its original packaging, tags, and accessories intact).
The original invoice or proof of purchase must be attached to the order.

2. Cases in which returns or exchanges are not permitted:

Consumer or personal items (such as perfumes, cosmetics, and health products) that have been opened or used.
Underwear or accessories that are sensitive for hygiene reasons.
Customized goods (such as embroidered or modified products).
Products damaged due to customer misuse (such as exposure to liquids, breakage, or scratches).
Delivery charges or additional services (such as special packaging) are non-refundable.

3. Return Procedures:

Contact customer service at [33147738 / mazadalawla1@gmail.com] within the specified return period (14 days).
Send clear photos of the product showing the defect or damage (if any).
Return the product via the store's approved shipping company (the cost is determined by the reason for the return).

4. Refund Method:

If your request is approved, the amount will be refunded using the same original payment method within 5-7 business days.
If an exchange is requested, the replacement product will be sent within 3 business days after approval.

5. Quality Guarantee:

If you receive damaged or non-conforming merchandise, please notify us within 24 hours with a video or clear photos, and we will resolve the issue within 48 hours.

6. Additional Exceptions:

Promotional offers or discounted products may be subject to different return terms (indicated at the time of purchase).
The company is not responsible for product damage during shipping if not reported within 24 hours of receipt.

Important Notes:

All return decisions are subject to review by our quality team.
Retaining product packaging is essential to avoid order rejection.